Refund Policy
At Cloths Shop, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund policy to ensure your experience with us is worry-free.
1. Refund Eligibility
You are eligible for a refund if:
- The item is returned within 3 days of purchase.
- The item is in its original condition, unused, unwashed, and with all tags intact.
- You provide a valid receipt or proof of purchase.
2. Items Not Eligible for Refund
The following items are non-refundable:
- Sale or clearance items (unless faulty).
- Intimate apparel such as undergarments and swimwear.
- Customized or altered items.
3. How to Request a Refund
To request a refund:
- Bring the item and the original receipt to our store.
- Inform our staff of the reason for the return.
- If approved, the refund will be processed using the original method of payment.
4. Refund Method
- Refunds will be issued to the original payment method (e.g., credit card, cash, etc.).
- For credit card refunds, please allow2 days for the amount to reflect in your account.
- If the original payment was made in cash, you will receive a cash refund.
5. Faulty or Damaged Items
If an item is faulty, damaged, or incorrect:
- You are entitled to a full refund or exchange.
- Please notify us as soon as possible by visiting the store or contacting us via phone or email.
- Proof of purchase is required for all claims.
6. Exchange Policy
- If you’d prefer an exchange instead of a refund, you may choose a replacement item of equal or lesser value.
- Any price difference for higher-value items must be paid at the time of the exchange.
7. Final Sale Items
All items marked as “Final Sale” are not eligible for refunds, returns, or exchanges unless they are faulty or damaged.
8. Contact Us
If you have questions or need further assistance with a refund, please contact us:
- Phone: 021-111-787-651
- Email: info.clothshop@yahoo.com
- Address: Karkhana Bazar, Clock Tower, Faisalabad, Punjab
Thank you for shopping with Cloths Shop. We appreciate your business and are committed to ensuring your satisfaction!